FAQ's

Here you’ll find answers to the most common questions about your wall tapestry. If your question isn’t listed, feel free to contact us!

Wall Tapestries

Answers to frequently asked questions about our custom-printed wall tapestries.

What sizes are available for my wall tapestry?

Our wall tapestries are available in custom sizes – from small formats to XXL sizes up to 10 meters wide and 6 meters high. Even larger custom sizes are possible upon request.

⚠️ Important Notice:
Our fabric rolls have a maximum width of 3 meters. If your tapestry exceeds 3 meters in both width and height, a fine seam will be visible in the fabric.

How can I change the size of my wall tapestry?

You can customize the size of your individually printed wall tapestry directly in our online designer:

  1. Go to the product page of your photo tapestry
  2. Click on "Customize 🪄" to open the design tool
  3. Select the exact width and height down to the centimeter

📱 See where to adjust the size on mobile 👉 View Image
💻 See where to adjust the size on desktop 👉 View Image

How do I hang my wall tapestry?

Our wall tapestries are easy and flexible to hang – no drilling or complicated installation required:

  • Double-sided tape – leaves no residue and is easy to remove
  • Velcro strips – allows for repositioning multiple times
  • Push pins or nails – discreet mounting at the corners
  • Hot glue – ideal for a permanent hold
  • Or get creative with your own mounting method

💡 Optional: Choose the “With Grommets” option, and we will add durable metal grommets to the corners, making it easy to hang with hooks or strings.

Is the wall tapestry washable?

Yes! Our custom-printed fabrics are machine washable:

  • Gentle cycle at a maximum of 30°C (86°F)
  • Do not use fabric softener or bleach
  • Hang to dry – do not tumble dry
  • If needed, iron inside out at a low temperature

Thanks to high-quality sublimation printing, the colors remain vibrant and brilliant even after multiple washes.

How does the print look on fabric?

Our wall tapestries are printed using high-quality sublimation printing. This process uses heat to infuse the colors directly into the fabric fibers, ensuring vibrant, long-lasting colors that won’t fade or peel.

🎨 Photorealistic print quality & rich colors
🛡️ Scratch-resistant & washable
☁️ Print remains unnoticeable to the touch – fabric stays soft and flexible

This technique guarantees excellent color reproduction and long-lasting quality, making it perfect for detailed designs and custom artwork.

Is the wall tapestry opaque?

Yes! Our Soft Fleece Polyester has a lightly brushed, soft surface and is significantly more opaque than standard polyester fabrics.

💡 Perfect for covering unattractive walls or using as a room divider.

Is there a visible seam in the fabric?

A fine seam is only present if your wall tapestry exceeds 300 cm (3 meters) in both width and height.

Examples:
✅ 300 cm × 600 cm → No seam
❌ 400 cm × 600 cm → With seam

Can I cut the wall tapestry myself?

Yes! If you need to adjust your photo tapestry to fit a specific space - such as a corner or above a door - you can easily cut it yourself.

✂️ Tip: To prevent fraying, we recommend:
✅ Using sharp fabric scissors or a precision cutter
✅ Sealing the edges with a fine stitch or fabric glue

How does the fabric feel?

Our Soft Fleece Polyester is:

🛏️ Soft & plush – pleasant to the touch
☁️ Lightweight & flexible – easy to hang and adjust
💪 Durable & tear-resistant – made to last

💡 Perfect for your custom-printed wall tapestry!

How durable is the print on my custom-printed fabric?

Thanks to high-quality sublimation printing, the print is vibrant and long-lasting:

🛡️ Colorfast – Colors remain bright for a long time, even under normal daylight
🛡️ Abrasion-resistant – The print is deeply embedded in the fibers and does not wear off easily
🛡️ Washable – Maintains its color brilliance when washed gently (max. 30°C / 86°F)

What are the advantages of a wall tapestry compared to wallpaper?

Much more affordable than wallpaper or wall panels
Easy to remove without residue – no glue or paste needed
Reusable & repositionable – can be hung in different locations
Fully customizable with your own design
No complicated installation – put it up in minutes

💡 The perfect alternative for creative wall décor without the hassle or high costs!

Why choose a wall tapestry over an XXL poster?

🎨 Premium fabric instead of thin paper
🛡️ No creases, no tearing
📦 Lightweight, easy to transport & wrinkle-free to hang
🔄 Reusable & repositionable

💡 The better XXL poster – custom-printed fabric with your own image!

Orders

Answers to the most common questions about ordering, payment, and changes.

Can I upload my own design?

Yes! You can upload your own photo, design, or logo and customize your wall tapestry. Our online customizer allows you to adjust your design to the exact size you need.

💡 Tip: Make sure your image has a high resolution for the best print quality.

How do I upload an image for my photo tapestry?
  1. Go to the product page of the photo tapestry
  2. Click “Customize 🪄” to open the online customizer
  3. Click “Upload Image” and select your photo or design
  4. Place & scale your image as desired

💡 You can also add text and other design elements directly in the customizer!

📱 See where to upload an image on mobile 👉 View Image
💻 See where to upload an image on desktop 👉 View Image

What payment methods do you accept?

We offer a variety of secure payment options:

Credit Cards: Visa, Mastercard, Maestro, American Express, UnionPay
Wallets: Apple Pay, Google Pay
Local Payment Methods:

  • Bancontact (Belgium)
  • iDEAL (Netherlands)
  • TWINT (Switzerland)

💡 All payments are securely encrypted for your protection.

Can I modify my order after placing it?

Once the printing process has started, design changes are no longer possible.

  • If you need to modify your order, contact us as soon as possible before printing begins.
  • Minor changes (e.g., shipping address or payment details) may still be possible in some cases.

💡 Once your wall tapestry is in production, no further modifications can be made!

Will I receive an order confirmation?

Yes! After placing your order, you will receive multiple emails to keep you updated on the status.

📩 You will receive the following notifications:

Order confirmation – immediately after your purchase, including an overview of your order
Payment confirmation – once your payment has been successfully processed
Shipping confirmation – with a tracking link as soon as your tapestry has been shipped

If you don’t receive an email, please check your spam folder or contact us.

What file formats can I upload for my photo tapestry?

We support all common image formats, including:

Raster graphics: JPG, JPEG, PNG, HEIC, WEBP
Vector graphics: SVG, SVGZ, PDF, EPS, AI
Print-ready formats: PS (Photoshop)

💡 For the best print quality, we recommend high-resolution images and, if possible, vector graphics (PDF, EPS, AI).

Why am I getting a warning about image quality?

For optimal print quality, a high-resolution image is required, especially for large-format wall tapestries.

📢 This warning does NOT mean your image is unusable! It is simply a recommendation for the best possible quality.

  • Even with a lower resolution, your print can still look great!
  • Our system provides a guideline, not a strict requirement.
  • If you're unsure, send us your image, and we'll check it for you!

💡 The higher the resolution, the sharper the result – but even with fewer pixels, we will do our best to make your tapestry look amazing.

Can I combine multiple images on one tapestry?

Yes! Our online customizer allows you to upload multiple images and arrange them freely.

🎨 You can:
Create collages
Overlap or position images side by side
Add text and graphics

💡 Perfect for designing a personal photo collage or a unique creative layout!

Shipping & Returns

All the details about shipping times, costs, cancellations, and returns.

How long does shipping take?

📦 Switzerland & EU: 12 - 20 business days
🌍 International: 10 - 15 business days

Once your wall tapestry has been shipped, you will receive a tracking link via email.

How much does shipping cost?

Free! Shipping is already included in the price – there are no additional delivery costs.

Do you ship internationally?

Yes! We deliver to many countries worldwide.

📦 We ship to all countries available in our shop. If your country isn’t listed, feel free to contact us!

Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking link.

📌 You can also track your order directly in your customer account.

Can I return or exchange the wall tapestry?
  • If there is a defect in the product, we will of course offer a refund or replacement.
  • For customers in the EU & Switzerland, a 14-day right of withdrawal applies, allowing returns without providing a reason.
  • Please note: This does not apply to custom-made products, as they are specifically created for you.

Questions or issues? Our support team is happy to help!

Can I cancel my order?

🚨 Once production has started, cancellations are no longer possible.

If you need to change or cancel your order, please contact us as soon as possible!

Are there any hidden costs or additional fees?

No, there are no hidden costs!

Orders are shipped from Germany (EU), already cleared through customs and including VAT. No import fees apply.

Where is my order shipped from?

Shipped from Germany (EU) with DHL.

Didn't find your answer?

Our support team is happy to help! 😊